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Frequently asked questions


Prices/Payment

  • How much is the 1-day ticket rate?

    More info on our 1-day ticket rates

  • How can I pay?

    You can pay for your admission ticket into the park at the ticket window on the day of your visit. We do not accept credit at the ticket window. You can pay with cash, by Bancontact/Mister cash debit card or credit card (Visa, Mastercard, American Express). The admission rates are exempt from VAT, and are subject to change.

  • Can I get an invoice?

    Your purchase receipt is a valid receipt for your bookkeeping. Do you still require an invoice for compliance? You can get an application form for such an "invoice for compliance" ("factuur voor voldaan") from the ticket window (€ 5.00) or, prior to your visit, contact our B2B sales team on 070/233 354.

  • How can I buy a gift voucher?

    We offer gift vouchers from € 25.  To purchase a gift voucher, you can either:

    • get it daily from our ticket windows and the Antwerp ZOO member service desk
    • by bank transfer to the account number BE23 7755 9575 1991. In the communication field, please specify "GIFT VOUCHER" for gift voucher. We will then send to the address stated on the transfer a voucher to the value of the amount paid. You can specify in the communication if the voucher should be sent to a different address. Please expect a processing time of 14 days.
    • order your gift voucher online
  • How can I make a bank transfer payment from abroad?

    Payments from the Netherlands can be credited to our account at Dexia– IBAN: BE51 7895 8587 4762 / BIC: GKCCBEBB.

Animals and pets

  • Are the animals outside in very cold weather?

    When the weather gets very cold, our animals can chose if they stay in their indoor enclosure or if they go out. Some animals, such as penguins and little pandas feel precisely in their element in cold weather. But you can still admire the animals in their indoor enclosures of course. So, even in cold weather, there are plenty of animals you can see in Antwerp ZOO.

  • Could I get more information about the animals in the ZOO?

    Yes, you can! If you register to receive our newsletter, you will get the latest news about our animals on a regular basis.

    • Be sure to follow us on YouTube for lots of fun animal videos.
    • Become a fan on Facebook 
    • Follow us on Instagram for the most beautiful pictures
    • You can read all about our latest upates on Twitter
  • Can I take an animal home with me?

    No, our animals are not pets. They have special requirements as regards their care, nutrition and accommodation, and, with a few exceptions, they are not tame. Some are downright dangerous. According to international agreements, we only move our animals to other EAZA zoos (European Association of Zoos and Aquariums), as part of a breeding programme for example. Visitors who nonetheless want to take a 'beastly' gift home from the ZOO can drop into our Jungle Shop where super cute cuddly animals are waiting to be adopted.

  • Can I bring a pet?


    No, visitors cannot bring their pets to the park. We must be strict in this respect, as this can indeed jeopardise the safety and health of our animals and our visitors. Moreover, we do not have any kennel in which to accommodate dogs. The only exception we make is for assistance or service dogs (e.g. for visually impaired or disabled visitors).

  • My pet is sick. Can I bring it to the ZOO?

    Please contact your own vet to give your pet the best possible care.

  • I have an animal that I would like to donate to the ZOO; is that possible?

    It is impossible for us to adopt animals from individuals and this for various reasons. Lack of space for example, but also racial purity or oversupply. In order to maintain a healthy animal population, animals are almost exclusively exchanged between the EAZA zoos (European Association of Zoos and Aquariums). If a person has a pet that they would rather no longer look after, they should contact an animal shelter or a pet shop for further information.

  • Can we feed the animals?


    All our animals have an appropriate, well balanced diet that is strictly controlled by the veterinarian, the biologists and the caretakers. We therefore urge you not to feed our animals. Even "healthy" foodstuffs like carrots or bananas can make some animals sick and totally upset their digestive system. 

    We also ask you to refrain from feeding the pigeons and gulls that fly freely into our park. These animals sometimes carry diseases which could make our residents sick as well. Moreover, gulls especially can be aggressive and harass visitors on the terraces while trying to grab chips and food remains.

    Still, you'd very much like to see our animals eating? Check out our daily programme: penguins, birds of prey or seals are fed at given times! 

  • I'd like to caress an animal; is this allowed?

    Most of the zoo animals are not pets but wild animals. To avoid accidents, we must proceed with extreme caution when handling them. While many animals do not look very dangerous, because of their strength and weight they can still cause accidents. Our caretakers are specially trained to deal with these animals and avoid direct contact as much as possible. 

    During the weekends and during school holidays, every day you get a chance to pet a real snake in our Python class (please refer to the daily programme). A guide will give you more information about these hand tame snakes.

Practical info

Groups

Memberships

  • I am an existing member. How do I renew my membership?

    If you are already a member and you have digital membership cards, you can simply renew you membership:

    At the member service

    You don't need to bring passport photos. We will take a digital photograph of you there and then. If you are taking a family membership, we will do the same for the family members who are present. We will then make a personal pass for them as well. You will be able to enjoy the additional benefits of the membership (discount at other parks, free admission) as soon as everyone has their own DIGITAL pass.

    At the machines at the park entrance

    On the machine select the "members" button and follow the displayed procedure. Fast and simple. Please note: You can only renew your membership at the machine if nothing has changed in your family situation compared to the previous year.

  • How can I get a membership?

    New members can request their membership:

    At the member service

    Visit our member service on your first visit to the ZOO or Planckendael. We will take photographs of each family member there and then. You will also pay there. There are several payment options. You will be able to take your membership passes immediately. (Family members who cannot be present, can come along on their next visit to have their card made. You can also bring with you the identity card of the absent person, and we will use that photo to make the membership pass.)

    Questions?

    You can reach us by using the contact form, you can email the member service at ledendienst@kmda.org or call them:

    Antwerp ZOO: 03 202 45 63
    Planckendael: 015 45 09 26

     

  • Should I bring passport photos for a new membership?

    You don't need to bring passport photos. We will take a digital photograph of you there and then. If you are taking a family membership, we will do the same for the family members who are present. Family members who are not present on your first visit can pop in later or upload their passport photo via our website. We will then make a personal pass for them as well. The additional benefits of the membership (discount at other parks, free admission) are only valid on presentation of your personal ZOO membership pass.

  • As a grandparent, can I get a membership and take my grandchild along?

    As a grandparent, you and even your partner are able to purchase a membership (whether or not the 60+ membership). With a valid membership, you can ask for a grandchild card at our ticket window and/or member service, and this in both the ZOO and Planckendael. This card costs € 55.00 and allows you to invite your grandchild to accompany you 10 times on your excursion to the ZOO or Planckendael.

  • My child just turned 3. Does he/she require his/her own pass?

    Children aged 3 and over must have their own pass.

    You can do this by going to the member service on your next visit to Antwerp ZOO. We will be happy to issue an additional pass then. We are now using digital cards, which means that we will take the photograph on the spot.

  • Should I inform you of my change of address?

    Please send us your change of address to make sure that you will receive ZOOmagazine on time and at the right address. If you send us an e-mail with your name, new and old address (ledendienst@kmda.org), we will gladly implement the change for you.

    It is not possible to change your address online, because we care about your privacy. Please e-mail changes in family composition or address to ledendienst@kmda.org.

  • How do I get my day tickets refunded when I purchase a membership pass?

    If you purchase a membership pass from the member service in Antwerp ZOO or Planckendael, the cost of the day tickets is deducted when the membership is issued there. The day tickets will only be refunded if you purchase the membership pass within 5 days of buying the day tickets and on presentation of these tickets. The refunded amount may not exceed the value of the membership pass you purchase.

    You can request a refund of your day tickets only for the people included in your membership. For example, when purchasing a family membership pass for 2 parents and 1 child, it is not possible to get a refund on tickets for 3 adults and 2 children.