Happy with your visit?
We will refund your tickets!
You've visited Planckendael ZOO or Antwerp ZOO and you are totally mad about our animal parks? So, why don't you buy a membership pass right away and we will refund you your day tickets*!
What to do? It's very easy:
1. Buy your membership card
Visit our member service on your visit to the Antwerp ZOO or Planckendael ZOO. We will take photographs of each family member there and then. You will also pay there. There are several payment options. You will be able to take your membership passes immediately. (Family members who cannot be present, can come along on their next visit to have their card made. You can also bring with you the identity card of the absent person, and we will use that photo to make the membership pass.)
You've already bought your day tickets?
Not a problem; we will refund you when you purchase your membership pass*!
2. Send us your day tickets
Mail us your day-tickets
Or send us the tickets of your last visit by post:
KMDA - ledendienst
Koningin Astridplein 26
name, address and bank account number
date of purchase of your membership online
mention: day tickets refunded
If you purchase a membership pass from the member service in Antwerp ZOO or Planckendael ZOO, the cost of the day tickets is deducted when the membership is issued there. Memberships with a company discount via the employer can only be requested on site at the member service of Antwerp ZOO or Planckendael ZOO.
3. You will receive a refund of your day tickets.
The day tickets will be refunded if you purchase the membership pass within 5 days of buying the day tickets and on presentation of these tickets. The refunded amount may not exceed the value of the membership pass you purchase.
You can reach us by using the contact form, you can email the member service at firstname.lastname@example.org or call them:
Antwerp ZOO: 03 202 45 63
Planckendael ZOO: 015 45 09 26