Smart to ZOO Antwerp? Come by train. More info.

Happy with your visit?
We will refund your tickets!

You've visited Planckendael or Antwerp ZOO and you are totally mad about our animal parks? So, why don't you buy a membership pass right away and we will refund you your day tickets*!

What to do? It's very easy:

1. Buy your membership card

Visit our member service on your visit to the ZOO or Planckendael. We will take photographs of each family member there and then. You will also pay there. There are several payment options. You will be able to take your membership passes immediately. (Family members who cannot be present, can come along on their next visit to have their card made. You can also bring with you the identity card of the absent person, and we will use that photo to make the membership pass.) 

You've already bought your day tickets?

Not a problem; we will refund you when you purchase your membership pass*!

2. Send us your day tickets

Mail us your day-tickets

MAIL YOUR TICKETS NOW

Or send us the tickets of your last visit by post: 

KMDA - ledendienst
Koningin Astridplein 26
2018 Antwerpen

Please mention:

name, address and bank account number
date of purchase of your membership online
mention: day tickets refunded

If you purchase a membership pass from the member service in Antwerp ZOO or Planckendael, the cost of the day tickets is deducted when the membership is issued there.

3. You will receive a refund of your day tickets.

The day tickets will be refunded if you purchase the membership pass within 5 days of buying the day tickets and on presentation of these tickets. The refunded amount may not exceed the value of the membership pass you purchase.

Questions?

You can reach us by using the contact form, you can email the member service at ledendienst@kmda.org or call them:

Antwerp ZOO: 03 202 45 63
Planckendael: 015 45 09 26


*Offer valid within 5 days of purchasing your day tickets. The maximum refund amount is the price of the membership pass. The maximum number of tickets reimbursed is equal to the number of people in your pass. Cannot be combined with other offers, promotions and discounts. You can request a refund of your day tickets only for the people included in your membership. For example, when purchasing a family membership pass for 2 parents and 1 child, it is not possible to get a refund on tickets for 3 adults and 2 children.